Terms of service
These General Conditions of Sale are governed by the Consumer Code (Legislative Decree no. 206/2005), Section II, Distance Contracts (arts. 50 – 67) as amended by Directive 2011/83 EU implemented by the Legislative Decree of December 3, 2013, and by the rules applicable to electronic commerce (Legislative Decree no. 70/2003) and apply to the Internet sale of the Products, as identified and listed on the Website. The Customer is invited to print or keep these General Conditions according to their preferred methods. In the event of changes to the General Conditions, the General Conditions published on the Website at the time the order is sent by the Customer will apply to the purchase order (hereinafter "Purchase Order"). By submitting the order, the Customer declares to have read, understood, and accepted these Conditions of Sale.
On this page you can find all the information to use our website and purchase in total safety.
goccia.shop is owned by: LDA Fashion srl based in Via delle Genziane 13E - 00012 Guidonia (Rome) Italy. VAT number: 14345861000.
The following conditions of sale govern the distance purchase of goods offered on the goccia.shop website. By submitting their order on the website, the customer accepts the following conditions and declares to have reviewed them.
1) Shipping
Goccia.shop uses the best companies in the industry to ensure that your order is delivered on time.
Shipping will be carried out after payment is received (except for cash on delivery orders).
Delivery times may vary if the recipient's address is located in a remote area and/or an island.
Delivery times are calculated starting from the day following processing.
Factors such as postal or courier delays, logistical issues, adverse weather conditions, or the inability of our couriers to reach the recipient due to incomplete or incorrect data can also affect delivery punctuality.
We do our best to ensure orders are delivered within the estimated dates, but, on rare occasions, there may be delays, especially during sale periods and holidays.
Any delays or failed deliveries by the courier cannot be directly attributed to LDA Fashion srl.
We will do our best to keep you updated on your delivery, and you will still be able to track your package's journey using the tracking number on the courier's website.
We do not ship to PO Boxes, only to physical addresses.
Shipping costs, where applicable, must be added to the product price, can be viewed during checkout, and are: Standard shipping, Express shipping, In-store pickup.
STANDARD Shipping - Italy (4-6 business days)
- € 5.99
EXPRESS Shipping - Italy (1-2 business days)
- € 7.99
Express delivery is available from Monday to Friday.
Orders placed after 12:00 PM will be delivered within the following 2 business days after the processing day.
No deliveries are made during weekends and holidays.
Not available for #GOCCIART products.
Delivery times may vary depending on the location.
InPost 24/7 Lockers & Pickup Points - Italy (up to 3 items)
- € 4.99
At checkout, select InPost as your courier. Wait for our notifications to pick up your package at one of the Lockers or InPost Points.
You can pick up your package within 30 days of the notification. After this period, the package will be returned to the sender.
IN-STORE PICKUP
At Goccia CC Tiburtino - Unit 81
At no additional cost.
Payment via Paypal or credit card.
You will be notified by email and WhatsApp when your order is ready for pickup.
Directions →
International Shipping
STANDARD Shipping - International (5-7 business days)
| Countries | Delivery Times | Cost |
|---|---|---|
| Austria, France, Germany, Monaco, Slovenia | 5-7 business days | € 8.25 |
| Belgium, Luxembourg, Netherlands, Portugal, Spain | 5-7 business days | € 8.50 |
| Bulgaria, Poland, Czech Republic, Romania, Slovakia, Hungary | 5-7 business days | € 10.50 |
| Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Sweden | 5-7 business days | € 12.25 |
InPost 24/7 Lockers & Pickup Points - International
| Countries | Delivery Times | Cost |
|---|---|---|
| France, Germany | 5-7 business days | € 11.90 |
| Luxembourg, Belgium, Netherlands, Spain | 5-7 business days | € 12.90 |
| Portugal | 5-7 business days | € 12.90 |
| Poland | 5-7 business days | € 14.90 |
2) Prices
The prices of the displayed products include V.A.T. and can be modified at any time.
Furthermore, during the checkout phase, before payment, the total cost of the order will be summarized, which can be modified or completely canceled.
3) Liability and Warranty
LDA Fashion srl is not responsible for any damage or loss, direct and/or indirect, deriving from the sale of the items offered in the published catalog, nor for delayed and/or failed delivery of the product, nor for any other event not directly attributable to our company.
LDA Fashion srl assumes no responsibility for the loss of objects after delivery has occurred, nor for damages due to the use of clothing items, footwear, and accessories.
The warranty terms applied are those provided by the manufacturer. It is the Customer's responsibility to verify the quantity and good condition of the goods at the time of delivery.
In the event that the Customer finds that the goods are damaged or do not comply with the quantities ordered, they must report it to the carrier and sign the delivery document with reserve, as well as inform LDA Fashion srl within 3 days of receiving the shipment. In this case, LDA Fashion srl (after verifying that the Product/s subject to Withdrawal is/are intact, placed in the original packaging, complete in all its parts, including packaging and accessory documentation) will proceed with the possible replacement of the missing or damaged goods in accordance with the Purchase Order placed.
4) Payments
Payment for your order can be made using the following methods:
Paypal – Fast and 100% secure. Also available with secure payment in 3 monthly installments.
Credit Card
Satispay
USDC - Cryptocurrency
Cash on Delivery (Italy only) – Cash payment to the courier; additional cost of 5.99 euros; valid only for orders from €20 and up to €200; not valid for "In-store pickup" and "InPost".
All credit and debit card transactions are charged at the time of purchase.
5) Returns and Refunds
Right of withdrawal, returns and refunds
The consumer has the right to withdraw from the contract, without giving any reason, within 30 days from the date on which they received the order.
The 30-day period is a more favorable condition granted by Goccia.shop compared to the minimum period set out in Italian Legislative Decree no. 206/2005 – the Consumer Code.
How to exercise the right of withdrawal
To exercise the right of withdrawal, you can use the online function available at the following link: WITHDRAW FROM THE CONTRACT.
After filling out the form, the customer must click the "CONFIRM WITHDRAWAL" button. Withdrawal is considered exercised at the moment the form is submitted.
Goccia.shop will send, without undue delay, to the email address provided by the customer, a confirmation of receipt containing the data submitted and the date and time of transmission.
Alternatively, the customer may communicate their decision to withdraw by means of an explicit statement sent to assistenzaclienti@goccia.shop, indicating their name, order number, and the items concerned.
Returning products
After communicating the withdrawal, the customer must return the products without undue delay and, in any case, within 14 days of the date of the communication, following the instructions received from Goccia.shop.
The direct costs of returning the goods are borne by the customer.
The above conditions do not apply in the case of an incorrect, defective, or non-conforming product, for which the protections provided under the legal guarantee of conformity remain unaffected.
Condition of returned products
The customer is asked to return the product complete, with the original tags and, where applicable, with its original packaging.
The customer is liable only for any diminished value of the product resulting from handling other than what is necessary to establish the nature, characteristics, fit, and functioning of the product.
The absence or damage of the original packaging does not automatically result in the loss of the right of withdrawal, but may be taken into account when assessing any diminished value of the product.
Refund timing and method
Goccia.shop will refund all payments received from the customer, including any standard delivery costs (based on the least expensive standard delivery option offered at the time of purchase), without undue delay and in any case within 14 days from the date on which the withdrawal communication was received.
Any additional costs resulting from the customer's choice of a delivery method more expensive than the least expensive standard delivery offered by Goccia.shop will not be refunded.
Goccia.shop may withhold the refund until the returned products have been received, or until the customer has provided proof of shipment, whichever occurs first.
The refund will be issued using the same payment method used for the purchase, unless otherwise expressly agreed with the customer, and provided that the customer incurs no costs as a result of the refund.
Cash on delivery
Goccia.shop reserves the right to make cash on delivery payment unavailable to users who have repeatedly refused delivery of orders without justified reason and without having first contacted customer service.
6) Product Availability
Goccia.shop reserves the right to accept or reject orders placed, and in any case, subject to stock availability. In the event of non-acceptance of the order (e.g., item unavailable), following an informational email, we will offer you a refund of any amounts paid or the choice of an alternative product.
7) B2B Purchases
Goccia.shop does not cater directly to B2B customers but is a website intended for B2C customers. To place B2B orders and request an invoice, you must contact customer support in advance at the email address assistenzaclienti@goccia.shop.
8) Use of Images
The images contained on the GOCCIA.SHOP website are the property of LDA Fashion srl. Any use of these images not authorized by written consent from LDA Fashion srl will be prosecuted according to the law.
9) Technical Information
The technical information included in the product sheets is obtained from the information made public by the manufacturer.
Goccia.shop therefore reserves the right to modify/adapt, where it deems appropriate for descriptive purposes, the technical information of the products in the catalog.
As an authorized retailer of all brands present on the website, goccia.shop guarantees the authenticity of each item.
10) Sensitive Data
Your credit card details are managed by the Paypal service. In no way will LDA Fashion srl and its operators become aware of this information. If you choose Paypal as your payment method, please carefully read the terms of service on the reference website.
11) Privacy Policy
The privacy policy is available at this link.
12) Alternative Dispute Resolution (ADR) / Online Dispute Resolution (ODR)
EU Regulation no. 524/2013 and Legislative Decree no. 130/2015 introduced regulations aimed at encouraging the out-of-court settlement of disputes between consumers and commercial operators regarding a product or service purchased online. To this end, a European Online Dispute Resolution platform (the so-called ODR platform) was created, which can be consulted at http://ec.europa.eu/consumers/odr/. Through the ODR platform, consumers can submit a complaint regarding a contract concluded online with LDA Fashion srl and thus initiate the online dispute resolution procedure. In this regard, LDA Fashion srl states that its email address is assistenzaclienti@goccia.shop
There are 4 steps:
- creation and submission of the complaint
- agreement on the resolution body
- handling of the complaint by the resolution body
- solution and closure of the complaint.
13) Applicable Law, Jurisdiction, and Competent Court for Non-Consumer Users
These Conditions are subject to Italian law. For all orders coming from subjects who cannot be qualified as "consumers", all disputes relating to the interpretation and/or execution of this contract will fall under the exclusive jurisdiction of the court of Tivoli.
For consumer customers, it is understood that the competent court remains the consumer's place of residence.
Last revision: 10/31/2025