FREQUENTLY ASKED QUESTIONS
Shipments
How many days will it take for my order to arrive at my address?
Delivery times in Italy are 4-6 business days (standard) and 1-2 business days (express) after the 24 hours required for order preparation.
In some locations, reception times may be longer, but this depends on the local courier.
Which courier service is used for shipping?
For shipments within Italy, we use GLS and Bartolini; for international shipments, we use DHL and FedEx.
I want to know where my order is and when it will arrive?
You will receive a shipping notification via email with the tracking number and a link to track it in real time.
Returns and refunds
How can I return a product?
You can return the product within 30 days of receiving your order, and the return shipping costs are borne by the customer.
Refund will be processed within 14 days of receiving the package.
To request a return, send an email with return and order details to: assistenzaclienti@goccia.shop.
Once you receive our authorization, you can drop off the package at the nearest Post Office or request home pickup.
PLEASE NOTE: the product must be returned as received. For example, the product must be returned complete with tags, box, accessories, etc.
The product must not have been used or washed. If, after our quality control, the product shows defects, you will be contacted.
I have sent the return, how and when will I receive the refund?
To refund your order, we wait for the package to physically arrive at our logistics center, and after thorough checks, we will proceed with the refund.
If you paid with a credit card or PayPal, you will receive the refund directly to your credit card.
If you paid cash on delivery, you can receive the refund via bank transfer, by providing us with your IBAN details and the account holder's name on the return form; or we can issue you a voucher to use on our website in the future.
Orders
Can I cancel an item or the entire order?
For any changes or cancellation requests, you must send an email within a maximum of 2 hours from placing the order to: assistenzaclienti@goccia.shop
We will respond to your requests within 24 hours.
Why can't I select a size?
On the website, we only display all available sizes in stock. If you do not find a specific size listed, it means that it is not available in stock.
You can still sign up for the Waiting List form on the product page and you will receive a notification if the size becomes available again.
Payment
What are the payment methods?
You can pay using the following methods:
– Cash on delivery, in cash directly to the courier delivering the package (extra cost of €5.99). Valid only for orders from €20 up to €200; not valid for "In-store pickup".
– Paypal.
– Paypal in 3 installments.
– Credit card
On the website, we only display all available sizes in stock. If you do not find a specific size listed, it means it is not available in stock.
You can still subscribe to the Waiting List form on the product page and you will receive a notification if the size becomes available again.
